Simply reach out via phone, email or sms and we will arrange a time to introduce ourselves and discuss your requirements & objectives via a brief phone call at a time that is convenient for you. Alternatively, click on My Loan page and provide a few minor details and one of our mortgage experts will contact you shortly.

In our first telephone discussion we will go through a Fact Find process so we have an understanding of your requirements & objectives, income, liabilities, household, living expenses etc. This call should take between 15-30 minutes of your time at best. Upon completion of the first communication, we will send you our Privacy Statement and Credit Guide (which can also be located on this website) and ask you to complete the Online Fact Find with as much detail as possible. Once we have this information, we can then use this to do our research and establish if you can afford the loan and which lenders may be suitable to meet your requirements. Assuming you are ready to proceed we will request minimum supporting document requirements, and in turn prepare our Statement of Credit Assistance and lender application.

No - Even if the loan has been formally approved generally you are still not bound to proceed. You may be able to withdraw up until settlement. Once the loan has settled it is too late. It should be noted, if there is a purchase application or a purchase involved and you do not proceed with the settlement for your own personal reasons, there may be significant penalties you will likely incur for late settlement.

Each case is unique, and each respective lender has different turnaround times. If there are tight settlement deadlines or finance clauses, we will recommend a lender that has quick turnaround times and do our utmost to give your application priority and escalate the application via our lender partners.

VivaLEND do not generally charge an upfront or service fee. However, for complex deals a charge may be levied and this will be disclosed upfront before any work has commenced, with no obligation for you to proceed.

We receive a commission from the lender based on the amount being borrowed or refinanced (net of redraw or offset). Under legislation (NCCP – National Consumer Credit Protection Act) full disclosure of the estimated upfront and trail commission received by VivaLEND is disclosed in our Statement of Credit Assistance. The SOCA will reflect the maximum commission we may receive, however it is often considerably less as we are paid on your loan balance and not the facility limit. Unfortunately, as Brokers we are subject a “clawback” policy where our income is not guaranteed until the end of the clawback period (up to 2 years), meaning we may need to pay back all or part of the commission we received for your loan. As no one likes unpleasant surprises, if you are considering refinancing, decreasing, increasing or changing your loan at any time and in particular within the clawback period, we kindly ask that you contact us before taking any action.

A qualifying rate is important for the lender to ensure the customer would be able to service the loan if interest rates increased by a significant amount as we’ve witnessed in recent times (inflation period) where rates have increased several consecutive months. Qualifying rates vary from lender to lender and is generally between 2-3% higher than the interest rate (effective rate) applicable for a particular product. The higher the rate, the lower the borrowing capacity

The amount you can borrow is dependent on numerous factors, however put simply it comes down to income, household, living expenses and liabilities. We will establish your indicative borrowing capacity once we have all the relevant information, however our calculations are not a guarantee and are subject to credit assessment. Some lenders are more generous than others, and it is our job to find a lender who may be able to provide the borrowing capacity you require to meet your objectives.

When applying for a home loan (purchase or refinance), a valuation is a mandatory requirement and there are various means in doing this which we will organise as part of the process. This can be done via an automated process or your lender sending out an independent third-party valuer to appraise the property. Generally, valuations are free, however some lenders may still charge. For purchases, certain lenders will accept the purchase value of the property as reflected in the Contract of Sale (depending on the value of the property).

There is a misconception that having substantial equity in properties means the bank will lend you more money – this is incorrect. Whilst it’s good that you may have a lot of equity or unencumbered properties, servicing is based purely on your income, household, living expenses and liabilities – it’s that simple.

We often say that nowadays lenders ask for a vial of blood. If the bank asks for a document you are obligated to provide it, or risk not obtaining an approval. Put simply and to put things into perspective, lenders are heavily regulated and bound by compliance and doing their due diligence - just as you would if you were lending money to a friend let-alone someone you didn’t know. The lending landscape has tightened and the last thing any lender wants is to be accused of lending money to someone and placed that customer in an adverse financial position without doing their due diligence.

Unlike the time-consuming process of going directly to a bank who only offer their own products, VivaLEND have more than 35 lenders on their panel ranging from all the majors, prime, second tier and non-conforming lenders. This translates to thousands of product options all at our fingertips. We have no bias towards any lender and our only aim is securing the required finance to achieve your goals and objectives, and finding a lender that is suitable to your needs. Above all we offer a friendly service, years of experience and make ourselves available to you at times extending well beyond standard business hours. Our aim is to have you as a lifelong client.