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PRIVACY POLICY
WHO ARE WE
‘We’, ‘us’ and ‘our’ refers to the Broker, Aggregator, Australian Credit Licensee and our related businesses
outlined in the Credit Guide provided to you.
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This document sets out our privacy
policy commitment in respect of personal information we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes we have
collected it, or as allowed under law. It is important to us that you are confident that any personal information
we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the
protection of personal information, as set out in the Privacy Act and any other relevant law.
Personal information
When we refer to personal information we mean information from which your identity is reasonably apparent.
This information may include information or an opinion about you. The personal information we hold about
you may also include credit information.
Credit information is information which is used to assess your eligibility to be provided with finance and may
include any finance that you have outstanding, your repayment history in respect of those loans, and any
defaults. Usually, credit information is exchanged between credit and finance providers and credit reporting
bodies.
The kinds of personal information we may collect about you include your name, date of birth, address, account
details, occupation, and any other information we made need to identify you.
If you are applying for finance we may also collect the ages and number of your dependants and cohabitants,
the length of time at your current address, your employment details and proof of earnings and expenses. If you
apply for any insurance product through us we may also collect your health information. We will only collect
health information from you with your consent.
Why we collect your personal information
We collect personal information for the purposes of assessing your application for finance and managing that finance. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. From time to time we may offer you other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information
to other organisations that provide products or services used or marketed by us. We may also disclose your personal information to any other organisation that may have or is considering having an interest in your
finance, or in our business.
How do we collect your personal information?
Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from finance brokers and other people such as accountants and lawyers.
Do we disclose your personal information?
We may disclose your personal information:
● to prospective funders or other intermediaries in relation to your finance requirements;
● to other organisations that are involved in managing or administering your finance such as third party
suppliers, printing and postal services, call centres;
● to associated businesses that may want to market products to you;
● to companies that provide information and infrastructure systems to us;
● to anybody who represents you, such as finance brokers, lawyers and accountants;
● to anyone, where you have provided us consent;
● where we are required to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act2006 (Cth);
● to investors, agents or advisers, or any entity that has an interest in our business; or
● to your employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation, we will take all
reasonable steps to satisfy ourselves that:
(a) the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
(b) you have consented to us making the disclosure.
Do we disclose your personal information to anyonE outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal
information.
We may disclose your personal information to entities located outside of Australia, including the following:
● our data hosting and other IT service providers, located in various countries;
and
● other third parties located in various foreign countries, including Philippines &
USA.
Your personal information may be stored in the cloud in an overseas country.
In the event that a disclosure is made in an overseas country, they are subject to foreign law. Overseas organisations may be required to disclose information we share with them under a foreign law. In any event, by providing your details, you consent to your information being disclosed in this manner.
Direct marketing
From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or
any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by telephoning us on 13 56 26 or by writing to us at customercare@loanmarket.com.au. If the direct marketing is
by email you may also use the unsubscribe function. We will not charge you for giving effect to your request
and will take all reasonable steps to meet your request at the earliest possible opportunity.
Updating your personal information
It is important to us that the personal information we hold about you is accurate and up to date. During the
course of our relationship with you we may ask you to inform us if any of your personal information has
changed.
If you wish to make any changes to your personal information, you may contact us. We will generally rely on
you to ensure the information we hold about you is accurate or complete.
Access and correction to your personal information
We will provide you with access to the personal information we hold about you. You may request access to any
of the personal information we hold about you at any time.
We may charge a fee for our costs of retrieving and supplying the information to you.
Depending on the type of request that you make we may respond to your request immediately, otherwise
we usually respond to you within seven days of receiving your request. We may need to contact other entities
to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal information, for example, if the information relates to existing or anticipated legal proceedings, or if your request is vexatious.
An explanation will be provided to you if we deny you access to the personal information we hold about you.
If any of the personal information we hold about you is incorrect, inaccurate or out of date you may request
that we correct the information. If appropriate we will correct the personal information. At the time of the
request, otherwise, we will provide an initial response to you within seven days of receiving your request.
Where reasonable, and after our investigation, we will provide you with details about whether we have
corrected the personal information within 30 days.
We may need to consult with other entities as part of our investigation.
If we refuse to correct personal information we will provide you with our reasons for not correcting the
information.
Using government identifiers
If we collect government identifiers, such as your tax file number, we do not use or disclose this information
other than required by law. We will never use a government identifier in order to identify you.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest
rates or current promotional offers.
Sensitive information
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships
in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
How safe and secure is your personal information that we hold?
We will take reasonable steps to protect your personal information by storing it in a secure environment. We
may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Complaints
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about
our compliance with the Privacy Act, you may contact our complaints officer as set out in the Credit Guide.
We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.
If you are dissatisfied with the response of our complaints officer you may make a complaint to the Privacy Commissioner which can be contacted on either www.oaic.gov.au or 1300 363 992.
Further information
You may request further information about the way we manage your personal information by contacting us.
Change in our privacy policy
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices.
As a consequence we may change this privacy policy from time to time or as the need arises.
You may request this privacy policy in an alternative form.
Last updated 26 April 2022.